Information We Collect

We collect information in a few different ways. Some you provide directly when enrolling in courses or contacting us. Other data comes from how you use our platform. Here's what we gather and why it matters.

Personal Information You Provide

• Contact details: Your name, email address, phone number, and mailing address when you register for learning programs or request information
• Account credentials: Username and encrypted password for accessing our educational platform
• Payment information: Billing details processed through secure third-party payment processors—we don't store complete credit card numbers
• Educational background: Information about your current financial knowledge level to help us recommend appropriate courses
• Communication records: Messages you send through our contact forms, email correspondence, and support tickets

Automatically Collected Data

When you visit our website, we automatically collect certain technical information. This helps us improve the user experience and keep things running smoothly.

• Device information: Browser type, operating system, device identifiers
• Usage data: Pages visited, time spent on site, links clicked, course progress
• Location data: General geographic location based on IP address—nothing precise like GPS coordinates
• Cookies and tracking: Small files that remember your preferences and login status

How We Use Your Information

Everything we collect serves a purpose. We're not in the business of hoarding data for no reason. Here's what we actually do with your information.

We don't sell your personal information to third parties. Period. That's not our business model, and it never will be.

Data Sharing and Third Parties

Sometimes we need to share information with service providers who help us run our educational platform. But we're selective about who we work with.

Service Providers We Work With

• Payment processors: Handle secure transactions for course enrollments—they follow strict PCI DSS compliance standards
• Email service providers: Send course materials and updates on our behalf—they can't use your email for their own marketing
• Hosting providers: Store website data and learning materials securely in Australian data centers
• Analytics tools: Help us understand how people use our platform—all data is anonymized where possible

Every third party we work with signs agreements requiring them to protect your data and use it only for the specific purposes we authorize. We regularly review these relationships to confirm they're meeting our standards.

Legal Disclosure Requirements

There are times when Australian law requires us to disclose information. This happens if we receive a valid court order, subpoena, or if we need to protect someone's safety. We'll always notify you about such requests unless legally prohibited from doing so.

Your Privacy Rights Under Australian Law

The Australian Privacy Principles give you specific rights over your personal information. We take these seriously and have processes in place to help you exercise them.

To exercise any of these rights, email us at contact@zenivolara.com with your request. We'll respond within 30 days and verify your identity before making changes to protect against unauthorized access.

Data Security Measures

Protecting your information isn't just about following regulations. It's about maintaining the trust you place in us when you share personal details.

Technical Safeguards

• Encryption: All data transmission uses TLS 1.3 protocol—the same security banks use for online transactions
• Secure storage: Personal information is stored on servers with multiple layers of protection including firewalls and intrusion detection
• Access controls: Only authorized staff can access personal data, and each access is logged for audit purposes
• Regular testing: We conduct security assessments quarterly to identify and fix vulnerabilities
• Backup systems: Encrypted backups stored in geographically separate locations prevent data loss

Human Safeguards

Technology alone isn't enough. Our team receives regular privacy training, and we maintain strict policies about handling personal information. Staff members sign confidentiality agreements and understand the consequences of unauthorized disclosure.

That said, no system is completely foolproof. If we ever experience a data breach that poses serious risks to your privacy, we'll notify you within 72 hours and explain what happened, what information was affected, and what steps we're taking to address it.

Data Retention Periods

We don't keep your information forever. Here's how long we retain different types of data and why.

When retention periods expire, we securely delete or anonymize your information so it can no longer be linked back to you personally.

Cookies and Tracking Technologies

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and improve your experience.

Types of Cookies We Use

• Essential cookies: Required for the website to function—they remember your login status and security settings
• Preference cookies: Store your choices like language settings and course view preferences
• Analytics cookies: Track how visitors use the site so we can improve navigation and content
• Marketing cookies: Remember if you've seen specific content so we don't show it repeatedly

You can control cookies through your browser settings. Blocking all cookies might affect functionality—you might need to log in repeatedly or lose personalized settings. Most browsers let you block third-party cookies while keeping essential ones active.

Children's Privacy

Our educational programs are designed for adults aged 18 and over. We don't knowingly collect information from anyone under 18 without parental consent.

If you're a parent who believes we've collected information about your child without proper consent, contact us immediately. We'll delete the information promptly.

International Data Transfers

We primarily store data in Australian servers. However, some service providers we work with operate globally, which may mean your information is processed outside Australia.

When this happens, we ensure adequate safeguards are in place through contractual agreements that require overseas providers to protect your data according to Australian privacy standards. We only work with providers in countries recognized as having adequate privacy protections or those who've agreed to follow Australian Privacy Principles.

Changes to This Privacy Policy

Privacy laws and our business practices evolve. When we need to update this policy, we'll post the revised version on this page with a new effective date.

For significant changes that affect how we use your personal information, we'll notify you via email at least 30 days before the changes take effect. This gives you time to review the updates and contact us with questions or concerns.

Continuing to use our services after the new policy takes effect means you accept the changes. If you disagree with the updates, you can close your account before they become effective.

Contact Information and Complaints

We're here to address your privacy concerns. Don't hesitate to reach out if something doesn't seem right or if you have questions about how we handle your information.

For privacy-related inquiries or to exercise your rights, contact our privacy team at contact@zenivolara.com. We aim to respond to all requests within 10 business days, though complex matters might take up to 30 days.

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner. Visit www.oaic.gov.au or call 1300 363 992 for guidance on the complaint process.